PTCB

Comprehensive study of ptcb covering fundamental concepts and advanced applications.

Pharmacy Law and RegulationsMedication Order Entry and Fill ProcessPharmaceutical Calculations
Sterile and Non-Sterile CompoundingMedication Safety and Error PreventionInventory Management and Pharmacy Operations
Communication and Customer ServiceHandling Insurance and BillingManaging Controlled Substances
Active Review and Practice QuestionsTime Management and Test-Taking SkillsStress Reduction and Exam Day Preparation
Pharmacy Law and Reg...Medication Order Ent...Pharmaceutical Calcu...Sterile and Non-Ster...Medication Safety an...Inventory Management...Communication and Cu...Handling Insurance a...Managing Controlled ...Active Review and Pr...Time Management and ...Stress Reduction and...
Practical Applications

Handling Insurance and Billing

Navigating Insurance in the Pharmacy

Pharmacy technicians help patients get their medications covered by insurance and resolve billing issues.

Key Steps

  • Processing claims: Entering insurance details into the pharmacy system.
  • Resolving rejections: Contacting insurance companies to fix errors or clarify coverage.
  • Explaining copays: Helping patients understand costs and possible savings.

Real-World Application

You spot an insurance rejection and quickly work with the pharmacist to resolve it, ensuring the patient gets their medicine on time.

Examples

  • A prescription is denied due to missing prior authorization, so the technician calls the doctor’s office for help.

  • A technician explains to a patient why their copay has changed this month.

Next
Managing Controlled Substances