Connecting with Patients and Healthcare Teams

Excellent communication helps pharmacy technicians answer questions, explain instructions, and work well with pharmacists and providers.

Building Trust

• Active listening: Pay close attention to patient concerns.
• Clear instructions: Use simple language when explaining how to take medications.
• Teamwork: Communicate clearly with coworkers to keep things running smoothly.

Everyday Example

If a patient is unsure about when to take their medication, you explain the schedule in plain language, making sure they understand.