Building Trust and Understanding

Therapeutic communication is more than just talking—it’s about building trust and understanding with patients and families.

Essential Techniques

• Active Listening: Give full attention and reflect back what you hear.
• Open-Ended Questions: Encourage patients to share more.
• Empathy: Show understanding and support.

Impact in Practice

Good communication improves patient outcomes, reduces anxiety, and helps identify concerns that may not be obvious.

Quick Reminders

• Avoid medical jargon when speaking with patients.
• Silence can be powerful—use it to let patients process information.