Handling the Unexpected

Advanced generalists are often called when crises strike—think natural disasters, mental health emergencies, or community violence.

Key Steps

• Rapid Assessment: Quickly determine the level of risk and immediate needs.
• De-escalation: Use techniques to calm situations and ensure safety.
• Referral and Follow-Up: Connect clients to ongoing resources and supports.

Staying Prepared

Ongoing training, self-care, and team support are crucial to effective crisis work.