Total Quality Management - CPA Business Environment and Concepts (BEC)

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Question

Which of the following is not a characteristic of Total Quality Management?

Answer

TQM focuses on customer needs, continuous improvements, and quality circles. Waste reduction is a quality of lean manufacturing, not TQM.

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Question

Which of the following management philosophies does not focus on quality?

Answer

The main objective in lean manufacturing is waste reduction. Although customer requirements and demand pull serve as the basis for the approach, quality is not the most prominent concept.

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Question

Which of the following uses analysis of production processes to ensure that resource uses stay within target costs?

Answer

Kaizen, or continuous improvement, occurs at the manufacturing stage where the ongoing search for cost reductions takes the form of analysis of production processes to ensure that resource uses stay within target costs.

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Question

Which of the following is not a requirement of just in time systems?

Answer

Just in time means that employees with multiple skills are used more efficiently and will not specialize in merely one job or task.

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Question

Which of the following is not a typical characteristic of a just in time production environment?

Answer

Just in time has the goal to minimize the level of inventory carried. It has a pull approach rather than a push approach.

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Question

There are 7 factors critical to total quality management. Which is not one of them?

Answer

Total quality management focuses on a customer-focused experience and compensation of the executives has no bearing on a customer.

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