An email application

Electronic data interchange

Groupware systems

Videoconferencing

Added flexibility to entice new partners

Guaranteed payments from customers

Enhanced audit trails

Reduced likelihood of stockout costs

Risk is inherent in every aspect of the project management process

There is always a tradeoff between risk and reward

Planning for risk management includes risk assessment

Risk control includes anticipating everything that could go wrong throughout the project plans

Benchmarking

Statistical process control

Total quality management

Economic value added

IT goals should be independent of strategic goals

IT governance requires that the Control Objectives for Information and related Technology (COBIT) framework be adopted and implemented

A primary goal of IT governance is to balance risk versus return over IT and its processes.

IT governance is an appropriate issues for organizations at the level of the board of directors only.

How the IT department functions

What key metrics does management need

What does IT return to the business

Will the IT system be asthetically pleasing